Return & Refund Policy

At proudablethings.com, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

We accept return requests only in the following cases:

  • The product received is damaged or defective

  • The product received is incorrect or different from what was ordered

To be eligible for a return, the issue must be reported within 48 hours of delivery.

Returned products must be unused, in original condition, and with all original packaging intact.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Change of mind after purchase

  • Incorrect product selection by the customer

  • Items damaged due to misuse or improper handling

  • Products marked as non-returnable or on clearance/sale (if applicable)

How to Request a Return

To request a return:

  1. Visit our Contact Us page

  2. Share your order number and clear photos/videos showing the issue

  3. Our support team will review your request and guide you through the next steps

Requests that do not meet the return conditions may not be approved.

Refunds

Once your return request is approved and the issue is verified, the refund will be processed.

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days after approval

  • The time taken for the refund to reflect in your account may vary depending on your bank or payment provider

Replacement Policy

In some cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

Order Cancellation

Orders can be cancelled only before they are shipped.
Once an order has been shipped, it cannot be cancelled.

Late or Missing Refunds

If you have not received your refund after the stated time:

  • Please check with your bank or payment provider

  • Then contact us through the Contact Us page for further assistance

Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Need Help?

For any questions regarding returns or refunds, please reach out via our Contact Us page.
We aim to respond within 24–48 business hours.

  • We offer a curated range of travel essentials including travel accessories, bags and luggage, personal care items, hydration products, safety essentials, travel tech gadgets, and outdoor adventure gear — designed to make travel easier and more comfortable.

  • Yes, we provide Pan India delivery. Delivery timelines may vary depending on your location and the product ordered.

  • Orders are usually delivered within 5–10 business days. In some cases, delivery may take slightly longer due to location or unforeseen logistics delays.

  • Once your order is shipped, tracking details will be shared with you. You can also visit our Track Order page to check the latest status.

  • We support secure online payments through trusted payment gateways, including UPI, debit cards, credit cards, and other available digital payment options.

  • Yes. Our products are carefully selected to be travel-friendly, lightweight, and suitable for flights, road trips, and everyday travel needs.

  • Please refer to our Return & Refund Policy for complete details regarding cancellations, returns, and refunds.

  • If you face any issue with your order, please contact us through the Contact Us page with your order details. Our support team will assist you as quickly as possible.

  • You can reach us using the Contact Us form available on our website. We aim to respond within 24–48 business hours.

  • Absolutely. Our website uses secure payment gateways and industry-standard security practices to protect your information.

  • Visit our Contact Us page and send us your query. We’re always happy to assist.